Take My 12 point
Opportunity Assessment
858.375.6657

Menu
  • About
  • Services
  • Past Work
  • Blog
  • Contact
The-Pocket-CMO-icon

Archives for April 2018

Where vocation meets avocation: The Data-Driven Cover Band

April 24, 2018

“What makes you guys different…?” Ever hear that question before, or more accurately do you think your customers ask that question of your brand frequently? Here’s a different, and fun perspective – let’s look at how we can apply data to help position and differentiate… [Read more]

Filed Under: Customer Experience

Archives

  • May 2025 (2)
  • April 2025 (1)
  • October 2020 (1)
  • July 2020 (1)
  • June 2020 (1)
  • February 2020 (2)
  • August 2018 (1)
  • July 2018 (1)
  • June 2018 (1)
  • May 2018 (1)
  • April 2018 (1)

Categories

  • Brand Position
  • Content
  • Customer Experience
  • Earned Media
  • Feedback
  • Measurement
  • Persona
  • Reputation
  • Understand the Customer
  • The Pocket CMO icon
    "Greg Chapman is a very effective marketer, consultant, and adviser. He has a deep knowledge of marketing strategy, customer experience, and team and organizational behavior. He easily creates rapport and nurtures it through time. As a result, he can create and maintain a strong personal network from which he can draw information and use to drive consensus. I marvel at how subtly he leads people and teams through indirect means to create momentum and accomplish his goals. I expect to continue to work with Greg and encourage anyone considering using his service to engage him and explore what he might accomplish for you. His work with customer experience transformed our organization and improved student satisfaction with the education experience."
    Tom McCarty Chief Marketing Officer, Bridgepoint Education
  • The Pocket CMO icon
    "Greg brought great business instincts to our relationship and provided the critical insights that every company needs to understand their clients or customers, and how to effectively reach them. Greg was an invaluable resource to our planning, and his approach enabled us to effectively execute. With Greg’s vision, we continue to experience a strong growth trajectory."
    John D. Milikowsky, Esq. Owner, Milikowsky Tax Law
  • The Pocket CMO icon
    "I engaged The Pocket CMO to drive the development of a new Vision, Mission and Values build out for our Casino & Resort. Greg's process was instrumental in helping to align the leadership team to the new MVV and culture. His leadership also helped drive developmental efforts around Strategic Objectives, Value Proposition, and Change Management and Communications activities. We moved quickly to a customer journey mapping process to put the customer experience at the center of these efforts, under Greg’s guidance. Throughout the process, Greg was a trusted business advisor to me and my leadership team."
    Tom McCartney McCartney Hospitality Services
  • The Pocket CMO icon
    "We hired Greg to help us get to the next level. His tools and strategies are easy to understand and extremely effective. We were not fully finished with our work with Greg when we submitted our marketing package to a radio network. We really did not expect to hear back from them anytime soon, but within the SAME day, their marketing person responded. We are now in negotiations with a radio station and our show will be on 90 syndications with a weekly audience of 3-4 million people. This is all due to our work with The Pocket CMO. We feel very fortunate to have been able to have this experience and work with Greg!"
    Laura Van Tyne and Tina Erwin Co-Hosts of The Karmic Path
  • The Pocket CMO icon
    "I was both a colleague of Greg's at Provide Commerce and a client at Hyperloop One. As a colleague, Greg was instrumental in helping to guide my Gifts.com team in developing our Mission, Vision and Brand Value Proposition, as well our Segmentation efforts. The output served as the foundation to our overall Gifts.com strategy and roadmap that resulted in us growing 80% YOY within two years. So it was an easy decision when I was at Hyperloop One to bring him in as a consultant to help the team distill down to a cohesive Mission and Vision that galvanized the internal team, and also helped inform our external presentations to various stakeholders."
    Kimberly (Cieslak) Salzer Growth Executive, Brand Strategist, Connector, Start-Up Advisor & Investor
  • The Pocket CMO icon
    "Greg and his team provided actionable deliverables with their customer journey process. Their understanding of how to develop and implement strategy was extremely beneficial to our corporate planning."
    Kirk Mulligan Senior Vice President, Business Strategy & Development at OneRoof Energy, Inc.
  • The Pocket CMO icon
    "There simply isn't a better customer experience optimizer. Greg Chapman's process for customer journey mapping quickly unlocks marketing efficiency and sales productivity strategies for medium and large size organizations. Greg will help you find out where your business is missing opportunities in its interactions with clients."
    Doug McQueen President, Target River
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7

Greg has held leadership roles in these companies

best_pro
sears logo
shop-nbc-logo
shop-nbc-logo
sears logo
Provide_Commerce_logo
CMO
  • About
  • Services
  • Past Work
  • Blog
  • Contact

©2025 Gregory B Chapman LLC, all rights reserved. 

THE POCKET CMO® is a registered trademark of Gregory B Chapman LLC.

Step 1 of 13

7%
×